VP of Platform Engineering
The Role
You will report to the CEO and lead a technical team of people across data engineering, DevOps, and platform development. At our company, leaders design systems, write code, review PRs, and manage people. This role is for a technical leader who enjoys simplifying complex platforms and personally building solutions — not just designing architecture from a distance.
Experience & Technical Background
- 10+ years in software, data, or platform engineering.
- Experience simplifying or modernizing data platforms.
- Demonstrated architectural leadership in modern data stacks, including AI.
- Experience managing technical teams.
- Strong hands-on capability in cloud and data systems.
Architectural Familiarity With
- AWS (required); Azure experience a plus
- Redshift, Snowflake, or similar data warehouses
- dbt or modern transformation tooling
- CI/CD and DevOps best practices
- API integration standards
- Power BI and semantic modeling concepts
- Logging, monitoring, and SaaS security practices
- AI best practices and frameworks
Account Manager
Role Purpose
The Account Manager serves as a liaison between A2 and customers, serving as the primary point of contact for assigned accounts and responsible for building strong, long‑term relationships with customers, ensuring customers realize the value of Acumen, and driving retention and growth across the customer lifecycle. The AM guides customers through implementation, onboarding, adoption, renewal, and expansion while partnering closely with cross‑functional teams to deliver an exceptional customer experience.
Core Responsibilities
- Serve as the primary point of contact for assigned customers, owning the overall relationship and customer experience from onboarding through postimplementation.
- Drive ongoing adoption and value realization of Acumen by aligning platform capabilities to customer goals and KPIs.
- Lead regular customer check-ins, business reviews, and renewal conversations, proactively identifying risks, and opportunities.
- Partner with Customer Success, Support, Product, and Sales to resolve issues, communicate roadmap updates, and share customer feedback.
- Identify and qualify expansion opportunities (additional users, modules, or use cases) and collaborate with Sales on execution.
- Understands how to run a revenue pipeline with a book of business.
- Monitor account health using engagement, usage, and outcome metrics to proactively address churn risk.
Performance Expectations
- Renewals and Growth: contribute to GRR by being responsible for a book of business that includes sales, renewals, upselling, and expansion.
- Adoption & Usage: ensure adoption and ongoing usage throughout associations.
- Customer Contact: maintain ongoing contact with a portfolio of customers.
Required Qualifications
Experience:
- 3-5+ years of experience in Customer Success, Sales, Account Management, or a related client-facing role, ideally within a SaaS environment.
- Strong communication, presentation, and relationship‑building skills.
- Demonstrated success in driving account growth, renewals, and revenue targets across a book of business.
- Proactive problem‑solver. Ability to manage multiple accounts and priorities.
- Experience with CRM, customer success platforms, or SaaS analytics tools.
- Background in onboarding, technical training, or consulting.
- Ability to interpret customer data and product analytics.
Technical / Functional Skills:
- Knowledge of data analytics platforms, BI tools, or insights driven platforms.
- Intermediate or basic Power BI skills / Experience in B2B or enterprise SaaS.
Key Competencies:
- Customer Relationship and Outcome Orientation.
- Sales and Revenue Growth.
- SaaS Account & Renewal Management.
- Analytical & Consultative Problem Solving.
Preferred (if applicable):
- Experience working with associations, or membership centric organizations.
Send resumes to [email protected]